Services

Our services ensure the delivery of our clients’ mission critical communications and online business services. We provide solution engineering, analysis, and operations services in all facets of the IT operational environment and for all phases of our clients’ project lifecycles.

Operations Strategy and Planning

Our team has the experience and technical skills to help you develop your operations strategy. We can participate in the governance process, as well as provide architecture services and operations workflow optimization. We consult our clients in several planning activities, such as:

  • Conducting yearly strategy review cycles
  • Optimizing operations within an organization
  • Preparing to deploy new IT services
  • Merging operations with a newly acquired company’s operations

Operations Management Platform Development

From executing major re-architectures to performing minor platform upgrades, we can help accelerate your project success. System integration is a core service offering, and we have a delivery track record of best in class for speed, cost efficiency, and customer satisfaction. We can help evolve your on-premise management solution, integrate it with capabilities from management services providers, or help you outsource your platform support.

Platform Support and Remote Administration

For organizations that internally support complex multi-vendor management platforms, we provide support that helps protect, manage, and operate those platforms. Once we’ve completed your project, we provide on-call services to maintain your management platform and ensure optimal performance. Our on-call services guarantee that trusted support is just a phone call away, saving our clients time, money, and unnecessary stress.
We can also support your team with:

  • Third tier of support
  • On-call expertise within specific products
  • Coverage for your out-of-office employees

On Demand Architecture and Engineering

We provide on demand remote services so you have access to extra capacity or skills when you need them. Using our on demand services to deliver lightweight development tasks is an efficient way to free up critical resources, work through backlogs, and reduce the expense of onsite consultants. Our services include:

  • Performing an architectural review
  • Designing the integration
  • Delivering a code package to deploy into the platform

Staff Development and Training

It’s a major investment to keep your staff informed on emerging technologies and best practices. We can help you make the most out of your training budget by advising on role specific competency and skill development. OSS Integrators also provides in-house product and solution training at our Operations Center. We conduct workflow analysis studies, which can identify areas in which training may improve productivity and automation opportunities.

Operations Analytics

We conduct independent and client commissioned research and analysis within the operations space. Our research reports and whitepapers help our clients stay on top of important trends, technologies, and approaches, which helps with their long-term planning and decision making. OSS Integrators’ clients are welcome to participate anonymously in our research studies and our research is available to our clients.

Tivoli Services

OSS-Integrators is an Advanced IBM Partner providing services for the Tivoli suite of products

  • Remote Impact Development
  • Remote Administration
  • Netcool Design and Implementation